Service and Support

Our team custom builds every system to meet each client’s unique needs.

We make sure the data is structured the way you need to view it, that it all makes sense even though it may have come from a variety of vendors, and that we respond quickly when questions do arise.

We can also help you leverage the value of your data assets through custom programming projects.

We take ownership of the entire information management process.

Sergeant’s team receives the data from your vendors, “cleans” it, structures and integrates the data to fit your custom market definitions, validates data quality, and delivers it to you. We are available to offer guidance if you need it for queries and analysis, and can help streamline your reporting via our dashboards.

Some of the ways we make your data work smarter for you:

	Data element and business rule customization: Sergeant will implement your analytical requirements across all your data assets; examples include corporate/joint venture reassignment, ATC transfers, co-promotion splits, pack categorization, generic classifications and parallel imports
	Data integration services: Choose the data you want from the vendors that best meet your needs; Sergeant can efficiently combine and integrate data from various providers into a single, standardized data source
	Data processing value: Sergeant’s optimized data processing methodology lets you get more out of your data, giving you insights into derived intelligence like standard units, sales by disease, diagnosis value, and international product linkages
	Data warehouse module: Our solution is easily integrated into your larger corporate warehouse strategy, streamlining data flow while giving market research and business intelligence professionals a full complement of analytical tools
	Full service perspective: We provide full front- and back-end hosting, monitoring and support for fast deployment, and timely response to any issue